Please read the following terms and Conditions before using this website or placing an order with us. By using this site you agree to our terms and conditions. If you do not accept these terms and conditions, please don’t use the site.

1. Age Declaration

People under the age of 18 are not permitted to purchase any product from uCig or the uCig website. By placing an order on the uCig website you declare that you are aged 18 or older.

uCig will cancel any orders believed to have been placed by anybody under the age of 18.

2. Copyright

uCig provides the information contained on this website or any of the pages comprising the website (“”) to visitors (hereinafter referred to as “you” or “your) subject to the terms and conditions set out in these website terms and conditions. You are allowed to electronically copy and print hard copy portions of this site for the express purpose of placing an order with uCig or purchasing any of our products.

3. Information on the Website

Whilst we make every effort to keep the information contained on this website up to date, neither uCig nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of general information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. uCig reserves the right at any time to change or discontinue without notice, any part or feature of this website. We do not offer advice and nothing contained on this website should be construed as such. This site is for information purposes only.

4. Disclaimer of Liability

uCig shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, the performance of the products, your personal information or material and information transmitted over our system. Particularly, neither uCig nor any third party or data or content provider shall be liable in any way to you or to any other organisation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

5. Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by uCig without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

6. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of uCig. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of uCig.

7. Age Restriction

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. uCig only sells to adults, 18 years or older, who own and can purchase with a credit/debit card. If we subsequently discover you are under 18, we will immediately cancel any outstanding orders, refund your payment and remove your details from our system.

8. External Links

External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use.

9. Warranties

uCig make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your personal information or material and information transmitted over our system.

10. Use of the Website

uCig does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than the UK ). By accessing the website, you warrant and represent to uCig that you are legally entitled to do so and to make use of information made available via the website.

11. Entire Agreement

These website terms and conditions constitute the sole agreement between you and uCig in relation to your use of the website. Neither you nor uCig shall be bound by any express tacit or implied representation, warranty, promise or the like not detailed herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and uCig in respect of your use of the website.

12. Alteration

uCig reserve the right to, at any time, change any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions and, unless stated in the current version, all previous versions shall be superseded by the current version. It will be your responsibility to review the current terms and conditions whenever you visit the website.

13. Indemnification

You agree to indemnify, defend, and hold harmless uCig, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

14. Third-Party Links

We provide links to external sites in our efforts to provide the best service we can to our visitors. However, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of uCig. We provide these links for your convenience and therefore you access them at your own risk. We welcome feedback not only on our own site but on any site we link to.

15. Returns Policy

All uCig products are manufactured to the highest possible standards and using the latest available technologies. However, should any part of your uCig order be faulty in any way, please send it back to us within 30 days of your receipt, including all parts, instructions, accessories and packaging. On receipt, we will inspect the product and should the fault be confirmed, offer you either a replacement or refund.

Please Note: All parts are deemed ‘consumable’ goods and have a finite life. This means that they will always need replacement over time. Batteries are expected to last between 200-300 charges and are guaranteed for one month from date of purchase. Clearomisers and coils are expected to last on average between 20 to 40ml of e-liquid.
The only warranty on clearomisers and coils is if they are dead on arrival.

Our Technical Department will examine returned Clearomisers for evidence of repeated use. In the event that a returned Clearomizer is seen to have been used regularly, then our guarantee will not apply.

To return any product, please notify us of the fault either by calling 0115 946 4247 or in writing, to info(at) We will then give you an RMA number. We ask you to write the RMA number on the packaging label and then post it, along with proof of any postage costs, to:

uCig Ltd
30-32 High Street,
Long Eaton,
NG10 1LL

16. Cession

uCig shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

17. Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

18. Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in
accordance with the laws of the United Kingdom without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

19. Comments or Questions

If you have any questions, comments or concerns arising from our website, our privacy policy, or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us